Amazon Artboard 1 chevron_rightchevron_round facebook instagram-export instagram itunes linkedin pinterest searchshare star twitter

Customer Experience

Mapping current, future, and next steps for the customer experience.

Customer loyalty is built one touchpoint at a time. Understanding and designing the character, sequence, and desired outcome of these interactions is critical for fulfilling your brand promise. We map your current customer experiences, identify gaps and opportunities, and redefine new experiences to help achieve your strategic goals.

Customer Experience initiatives: Customer Journey Maps, Audience Definition, Personas, Customer Interactions, Call-to-Action, Technology/Media Opportunities, Conversion Strategies, Tactical Prioritization.

Kevin, one of our co-founders, serves on the Global Interaction Design Association (IxDA) board. Peopledesign has been applying experience design principles to our work for more than 20 years.

Your Browser is Outdated

The experience on this site may be effected by your outdated web browser!
Visit to get the latest version of your favorite web browser.