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Service Experiences

Customer loyalty is built one touchpoint at a time. Understanding and designing the character, sequence, and desired outcome of these interactions is critical for fulfilling on your value proposition. We map your current customer experiences, identify gaps and opportunities, and redefine new experiences to help achieve your strategic goals.

Peopledesign has been applying experience design principles for more than 20 years. Today, Kevin serves on the global board of directors for IxDA – the Interaction Design Association.

Customer journey maps
Audience definition
Personas
Customer interactions
Call-to-action
Technology opportunities
Conversion strategies
Tactical prioritization

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