Customer Engagement

Deliver customer value. We help you improve your customer experience by optimizing your Customer Decision Journey. Activating customer segments, dealers, reps, A&D, or other influencers means defining key interactions and opportunities for innovation.

“Peopledesign has been an invaluable partner. They productively challenge our thinking and encourage us to look at an ever-bigger picture.”

Lois Maassen
VP Integrated Marketing
Herman Miller

“Peopledesign is disciplined in how they question, learn, prioritize, and lead a dynamic brand to find its voice. They are methodical, and it pays off. Together we made it clear that Wilsonart not only delivers great products, it knows when and how to share its value with the A&D community.”

Keith Sherman
VP Marketing
Wilsonart

“Peopledesign has been a key strategic partner in our branding initiatives. Their work is imaginative, inspiring, and meaningful in building our brand. We rely on Peopledesign to challenge us, provide creative solutions, and develop solutions in a fast-paced environment.”

Tim Smith
VP Workplace
The HON Company

Journey Mapping

Scenario Planning

Collaboration

Implementaion

Let’s talk about how to engage your audiences.

What We Do

CX Audit (current state)
Review current strategy
1:1 interviews with key stakeholders
Internal team survey
Tangent market research
Compare with industry benchmark
Create recommendations
Present to decision makers

What You Get

Customer Decision Journey
Optimizations
Key Interactions
Innovation Opportunities
Digital Opportunities