Customer Engagement

Deliver customer value. We help you improve your customer experience by optimizing your Customer Decision Journey. Activating customer segments, dealers, reps, A&D, or other influencers means defining key interactions and opportunities for innovation.

What We Do

CX Audit (current state)
Review current strategy
1:1 interviews with key stakeholders
Internal team survey
Tangent market research
Compare with industry benchmark
Create recommendations
Present to decision makers

What You Get

Customer Decision Journey
Optimizations
Key Interactions
Innovation Opportunities
Digital Opportunities

“Peopledesign has been an invaluable partner. They productively challenge our thinking and encourage us to look at an ever-bigger picture.”

Lois Maassen
VP Integrated Marketing
Herman Miller

Let’s talk.