Strategy, Research, Innovation
Finding and shaping new value.
Brand and Marketing
Expressing value and purpose.
Customer and User Experience
Delivering value through interfaces and interactions.
The Built Environment
We have unique expertise with built environment companies.
Connect with your customers more deeply.
The world’s most successful brands connect with how people think about themselves – brands are an expression of their own identity. Brands can inspire how people think about themselves, which group they belong to, and how they make decisions.
Own your story.
Brand meaning is a key question involving positioning – making strategic choices about audiences and promises. Brand identity is about perception, what people think, and what you might want them to think. Future-proof brands reflect the values of the people they serve beyond today's products and services.
Manage your evolution.
Some markets rely on a sense of stability and consistency. Others thrive on change. You might not expect a law firm or bank to change on a whim, but media companies or other organizations more closely tied to pop culture expect change. In the race for brand differentiation, however, the rules are loosening. Next-generation law firms are embracing the new, and bank brands once built on stability are eager to redefine themselves.