Service Design

Shaping customer behavior
Customer loyalty is earned one touchpoint at a time. From service design to a digital interaction, focused, intentional customer journeys inform and guide user choices. Shaping behavior is a powerful tool which can benefit both users and organizations.


How we help:
Journey maps
User research
Conversion strategies
Personas and workflows
Information architecture
UX design
Strategic prioritization
Digital products
Featured case studies
Additional service consulting clients:

Amway eSpring
Artprize
Cumberland Furniture
Dow Automotive
Dow Chemical
ESI
Georgia-Pacific
GRCF
Herman Miller
Herman Miller Healthcare
Herman Miller Retail

Inscape
Interface Hospitality
Interface POP
Kyowa Manufacturing
MC Sports
MI SBDC
MPS
Saganworks
Spout
Wilsonart

“Peopledesign is extremely strategic, creative, and organized. Unfortunately, you don’t often see agencies excel in all three of these areas.”

– Tracy Harrison, Program Leader, Haworth
Service design articles