Interaction Design

Every customer interaction is an opportunity.

Each time you touch a customer, user, partner, or employee can make or break the promise of your value proposition. Whether physical, digital, or personal, successful interactions are the basis of good user experiences – and customer loyalty.

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💡 Experiences, Large and Small

💡 Please Rate Your Experience

💡 Measured Success

“To have someone who is willing to partner and participate as much as lead and offer great insight and perspective has been very important for us, and I would say that would be the greatest asset that Peopledesign offers: thinking.”

Seth Starner, Business Innovations Manager, Amway

Kevin served as President of the Interaction Design Association (IxDA) and on the Global Board of Directors for five years.

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What we do

We examine the dynamics of a specific interaction or series of interactions to improve and innovate.

⚡ Stakeholder interviews

⚡ User research

⚡ Touchpoint analysis

⚡ Interaction modeling

⚡ Concept prototyping

⚡ Backstage planning

What you get

We synthesize our findings to prepare clear recommendations and next steps regarding customer and user interactions.

📋 Audience Personas

📋 Interaction Strategies

📋 Team Considerations

📋 Horizon Plan